Refund and Returns Policy

At Tactus Electronics, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are processed.

Website: https://tactuselectronics.com/
Email: contact@tactuselectronics.com

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged, defective, or incorrectly delivered
  • The return request is raised within 7 days of delivery
  • The product is unused and in original condition
  • Original packaging, accessories, manuals, and invoice are available

Returns requested after the return window may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or physically damaged products
  • Products without original packaging or accessories
  • Personal audio products (earbuds, earphones, headphones) once used, due to hygiene reasons
  • Clearance or special sale items (unless defective)

3. Replacement Policy

If a product arrives damaged or defective:

  • We will arrange a replacement after verification.
  • Customers may be asked to provide photos or videos of the issue.
  • Replacement will be shipped once the returned product passes inspection.

4. Refund Policy

Refunds are issued in the following cases:

  • Replacement product is unavailable
  • Order cancelled before shipment
  • Verified defective or damaged product

Refund Method:

  • Original payment method
  • Refund processing time: 5–10 business days after approval

5. Return Process

To initiate a return:

  1. Email us at contact@tactuselectronics.com
  2. Provide:
    • Order ID
    • Product details
    • Reason for return
    • Photos/videos (if applicable)

Our support team will guide you through the return process.

6. Shipping Charges

  • If the return is due to our error (wrong or defective product), return shipping will be covered by us.
  • For other approved returns, shipping charges may apply.

7. Order Cancellation

Orders can be cancelled:

  • Before shipment confirmation
  • Once shipped, cancellation is not possible and standard return policy applies.

8. Refund Approval

All returns are subject to inspection. Refunds or replacements will be processed only after successful verification.

9. Contact Us

For any return or refund queries:

Tactus Electronics
Website: https://tactuselectronics.com/
Email: contact@tactuselectronics.com

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